Terms of service
Overview
Stalwryn operates this website. When we use the words "we", "us", or "our" throughout this site, we are referring to Stalwryn. By accessing this website and/or making a purchase, you agree to be bound by the terms, conditions, and policies described below ("Terms of Service" or "Terms"). These Terms apply to all visitors, customers, vendors, and anyone else who interacts with our site.
We encourage you to read these Terms carefully before using our website. Accessing any part of the site means you accept these Terms in full. If you disagree with any part of these Terms, please do not use our website or services.
We may introduce new features or tools at any time — these will also fall under these Terms. We reserve the right to revise these Terms at any time by publishing updates on this page. Continued use of the site after any changes are posted constitutes your acceptance of the revised Terms.
Our store runs on Shopify Inc.'s e-commerce platform, which powers our ability to sell products and services online.
Section 1 – Online Store Terms
By accepting these Terms, you confirm that you have reached the age of majority in your jurisdiction, or that you have obtained parental or guardian consent for any minor dependents using this site.
Our products and services must not be used for any illegal or unauthorized purpose. You agree to comply with all applicable laws, including copyright laws, while using our Service.
Transmitting harmful code, viruses, or worms through our platform is strictly prohibited.
Any violation of these Terms will result in immediate termination of your access to our Services.
Section 2 – General Conditions
We retain the right to decline service to any individual at any time and for any reason.
You acknowledge that your content (excluding credit card data) may be transmitted unencrypted across various networks and may be adjusted to meet technical requirements. Credit card information is always encrypted during transmission.
Without our express written consent, you may not reproduce, resell, or otherwise exploit any part of the Service or its content.
Section headings in this agreement are for organizational purposes only and do not affect the interpretation of these Terms.
Section 3 – Accuracy, Completeness and Timeliness of Information
We cannot guarantee that all information on this site is fully accurate, complete, or up to date. Content is provided for general informational purposes only and should not be your sole basis for decision-making. You rely on this information at your own risk.
This site may include historical content that is no longer current and is provided for reference only. We may update or modify site content at any time but are not obligated to do so. It is your responsibility to stay informed of any changes.
Section 4 – Modifications to the Service and Prices
Product prices may change at any time without prior notice.
We may modify, suspend, or discontinue the Service — or any part of it — at any time without notice.
We are not liable to you or any third party for any price changes, modifications, suspensions, or discontinuations of the Service.
Section 5 – Products or Services
Some products or services may only be available through our website and may be subject to limited quantities. Returns or exchanges are governed by our Return Policy.
We make every effort to accurately display product colors and images, but we cannot guarantee that your screen will render colors exactly as they appear in person.
We reserve the right to restrict sales of our products or services to any person, region, or jurisdiction on a case-by-case basis. Product descriptions and pricing are subject to change at any time without notice. We may discontinue any product at any time, and any offer on this site is void where prohibited by law.
We do not warrant that products, services, or other materials will meet your expectations, or that errors in the Service will be corrected.
Section 6 – Geographic Restrictions and Sanctioned Regions
Our products and services are intended for use only in jurisdictions where their sale and use are lawful. We do not offer, sell, or ship products to individuals, entities, or destinations that are subject to applicable trade sanctions, export controls, or other legal restrictions imposed by the laws of Hong Kong, the United Nations, the European Union, the United States, or any other relevant authority.
By placing an order, you represent and warrant that:
- You are not located in, or a resident or national of, any country or territory subject to comprehensive trade sanctions or embargoes;
- You are not listed on any government-maintained list of prohibited, sanctioned, or restricted parties;
- You will not use our products or services in connection with any activity prohibited by applicable sanctions or export control laws.
We reserve the right to refuse, cancel, or void any order that we reasonably believe violates these restrictions, without liability to you. If you are unsure whether your jurisdiction is subject to any such restrictions, we recommend consulting with a qualified legal advisor before placing an order.
Section 7 – Accuracy of Billing and Account Information
We reserve the right to refuse or cancel any order at our discretion. We may limit quantities per person, household, or order — including orders linked to the same account, credit card, or billing/shipping address. If an order is changed or cancelled, we will attempt to notify you using the contact details provided at the time of purchase.
You agree to provide accurate, current, and complete information for all purchases and to keep your account details — including email address and payment information — up to date.
For further details, please refer to our Returns Policy.
Section 8 – Optional Tools
We may give you access to third-party tools that we do not monitor, control, or endorse. These tools are provided "as is" and "as available" with no warranties of any kind. We accept no liability for your use of such tools.
Your use of any optional third-party tools is entirely at your own risk. Please review the terms of the relevant third-party provider before using their tools.
We may also introduce new services or features in the future, which will also be subject to these Terms of Service.
Section 9 – Third-Party Links
Our Service may include content, products, or services from third parties.
Links to third-party websites on our site do not imply any affiliation or endorsement. We are not responsible for the content, accuracy, or practices of any third-party sites and accept no liability for them.
We are not liable for any harm or loss resulting from transactions made through third-party websites. We encourage you to review the policies of any third-party site before engaging with them. Any complaints about third-party products or services should be directed to the relevant third party.
Section 10 – User Comments, Feedback and Other Submissions
If you submit ideas, suggestions, feedback, or other materials to us — whether requested or not — you grant us the unrestricted right to use, edit, publish, distribute, and translate those submissions in any medium, at any time. We have no obligation to keep submissions confidential, compensate you for them, or respond to them.
We may, at our discretion, monitor and remove content we consider unlawful, offensive, or otherwise objectionable, or that violates intellectual property rights or these Terms.
You are responsible for ensuring your submissions do not infringe on any third-party rights, contain unlawful or harmful content, or include malware. You must not misrepresent your identity in any submission. You are solely responsible for the accuracy of your comments, and we assume no liability for user-submitted content.
Section 11 – Personal Information
Any personal information you submit through our store is handled in accordance with our Privacy Policy, which is available on our website.
Section 12 – Errors, Inaccuracies and Omissions
Our site or Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and update or cancel orders accordingly, at any time and without prior notice — even after an order has been submitted.
We are not obligated to update information on our site or in the Service unless required by law. The presence of an update date does not guarantee that all content has been revised.
Section 13 – Prohibited Uses
In addition to other restrictions outlined in these Terms, you may not use this site or its content for any of the following purposes:
- (a) Any unlawful activity;
- (b) Encouraging others to engage in unlawful acts;
- (c) Violating any applicable international, federal, provincial, state, or local laws or regulations;
- (d) Infringing on our intellectual property rights or those of others;
- (e) Harassing, abusing, insulting, or discriminating against individuals based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- (f) Submitting false or misleading information;
- (g) Uploading or transmitting malicious code or viruses that could affect the Service, related websites, or the Internet;
- (h) Collecting or tracking others' personal information;
- (i) Spamming, phishing, scraping, or similar activities;
- (j) Any obscene or immoral purpose; or
- (k) Interfering with or bypassing the security features of the Service or any related website.
We reserve the right to terminate your access to the Service for any violation of these prohibited uses.
Section 14 – Disclaimer of Warranties; Limitation of Liability
We make no guarantee that the Service will be uninterrupted, timely, secure, or error-free, or that results obtained through the Service will be accurate or reliable.
We may suspend or discontinue the Service at any time without notice. Your use of the Service is entirely at your own risk. All products and services are provided "as is" and "as available", without warranties of any kind — express or implied — including warranties of merchantability, fitness for a particular purpose, durability, or non-infringement.
To the fullest extent permitted by law, Stalwryn and its directors, officers, employees, affiliates, agents, contractors, suppliers, and licensors shall not be liable for any injury, loss, claim, or damages of any kind — including lost profits, lost revenue, lost data, or replacement costs — arising from your use of the Service or any products obtained through it. Where local law does not permit the exclusion of certain liabilities, our liability shall be limited to the maximum extent permitted.
Section 15 – Indemnification
You agree to defend, indemnify, and hold harmless Stalwryn and its affiliates, officers, directors, employees, agents, contractors, licensors, suppliers, and interns from any claims, demands, or losses — including reasonable legal fees — arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.
Section 16 – Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law and severed from the remaining Terms. The validity and enforceability of all other provisions will not be affected.
Section 17 – Termination
Any obligations or liabilities incurred before the termination date will survive the end of this agreement.
These Terms remain in effect until terminated by either party. You may terminate at any time by notifying us that you no longer wish to use our Services or by ceasing to use the site.
If we determine — at our sole discretion — that you have violated any provision of these Terms, we may terminate this agreement immediately and without notice. You will remain responsible for any outstanding amounts, and we may deny you further access to our Services.
Section 18 – Entire Agreement
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on this site, constitute the entire agreement between you and us regarding your use of the Service. They supersede all prior agreements, communications, and proposals — whether oral or written.
Any ambiguities in these Terms shall not be interpreted against the drafting party.
Section 19 – Governing Law
These Terms, and any separate agreements through which we provide Services to you, are governed by and interpreted in accordance with the laws of HK.
Section 20 – Complaints & Warranties
We are dedicated to delivering high-quality products and a positive shopping experience. If you have a complaint about a product or our service, please reach out to us at support@stalwryn.com. We aim to respond within 2 business days.
Warranty: All products sold on our website carry a statutory warranty covering defects in materials and workmanship. If your order arrives defective or damaged, please contact us within 14 days of receipt at support@stalwryn.com, including your order number and a description (with photos where possible) of the issue. We will arrange a replacement, repair, or refund as appropriate.
This warranty does not cover damage resulting from misuse, accidents, unauthorized modifications, or normal wear and tear. Our warranty obligations are in addition to any statutory consumer rights you may have under applicable law.
Section 21 – Right of Withdrawal
Consumers in the European Union have the right to withdraw from a purchase within 14 calendar days of receiving their goods, without providing a reason, under the EU Consumer Rights Directive (2011/83/EU).
How to withdraw: Notify us of your decision to withdraw before the 14-day period expires via a clear written statement (by post or email):
APEXRISE S.R.L.
Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
Company Registration Number: 54913060
Email: support@stalwryn.com
You may use the model withdrawal form below (optional):
To APEXRISE S.R.L., support@stalwryn.com:
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [describe goods], ordered on [date], received on [date].
Name of consumer(s):
Address of consumer(s):
Signature (if submitted on paper):
Date:
Refund process: Upon withdrawal, we will refund all payments received — including standard delivery costs — within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction. We may delay the refund until we receive the returned goods or proof of return, whichever comes first.
You must return the goods within 14 days of notifying us of your withdrawal. Return shipping costs are your responsibility.
Exceptions: The right of withdrawal does not apply to:
- Sealed goods that cannot be returned for hygiene or health protection reasons once opened (e.g. cosmetics, skincare, or personal care products);
- Goods made to your personal specifications or clearly customized;
- Goods that have been inseparably mixed with other items after delivery.
Section 22 – Changes to Terms of Service
The most current version of these Terms is always available on this page. We may update or replace any part of these Terms at our sole discretion by posting changes to our website. It is your responsibility to check this page periodically. Continued use of the site or Service after changes are posted constitutes your acceptance of the updated Terms.
Section 23 – Contact Information
For any questions about these Terms of Service, please contact us at support@stalwryn.com.
APEXRISE S.R.L.
Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
Company Registration Number: 54913060