Shipping & Delivery
We want to be fully transparent about how long your order will take to arrive. The total delivery time consists of two distinct stages: order processing and shipping transit.
Total Delivery Time = Order Processing Time + Shipping Transit Time
Stage 1 – Order Processing Time
Estimated: 1–3 business days
Once your order is placed and payment is confirmed, our team begins processing your order. This includes order verification, quality inspection, packaging, and dispatch to our fulfilment warehouse. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak periods such as promotional sales or holidays, processing may take 1–2 additional business days. We will notify you if your order is affected.
Stage 2 – Shipping Transit Time
Once your order has been dispatched from our warehouse, estimated shipping transit times by region are as follows:
USA & Canada
📦 Order Processing: 1–3 business days
🚚 Shipping Transit: 10–18 business days
⏱ Total Estimated Delivery: approx. 2–4 weeks
Australia & New Zealand
📦 Order Processing: 1–3 business days
🚚 Shipping Transit: 10–18 business days
⏱ Total Estimated Delivery: approx. 2–4 weeks
UK & Europe
📦 Order Processing: 1–3 business days
🚚 Shipping Transit: 10–18 business days
⏱ Total Estimated Delivery: approx. 2–4 weeks
Rest of World
📦 Order Processing: 1–3 business days
🚚 Shipping Transit: 15–25 business days
⏱ Total Estimated Delivery: approx. 3–5 weeks
All shipments include standard insurance coverage. If your package is lost, please notify us within 14 days of the expected delivery date. Once verified, we will arrange a reshipment, full refund, or other appropriate remedy.
Transit times are estimates and may vary due to customs clearance, local postal conditions, or high-volume periods.
Shipping Options
Standard Insured Shipping
All orders are shipped with insurance included at no extra cost, with transit times as listed above.
Priority Insured Shipping
Your order is prioritised within our daily dispatch queue, reducing internal processing time. Carrier transit times remain subject to the same regional estimates. Your order is also fully insured.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. Please note that tracking information may take 3–7 business days to update after dispatch. We recommend using 17track.net for the most accurate real-time tracking.
Multiple Shipments
If your order contains items from different warehouse locations, they may be shipped separately and arrive at different times. You will receive individual tracking numbers for each parcel.
Order Changes
To amend your order, please email support@stalwryn.com within 24 hours of placing your order. Once dispatched, we are unable to make changes. Please ensure all details — including shade, size, and shipping address — are correct before confirming your purchase.
For shipping enquiries, contact us at support@stalwryn.com. We aim to respond within 1–2 business days.