Return & Refund Policy

At Stalwryn, your satisfaction is our priority. Please read our policy carefully before making a purchase.

1. Returns

Wrong Product Received

If you received an incorrect item, we sincerely apologize. Please contact us within 14 days of delivery with your order number and a photo of the item received. We will arrange a free return and send you the correct product at no additional cost.

Change of Mind

We understand that sometimes a product may not be what you expected. If you change your mind, you may return the item within 14 days of delivery, provided that:

  • The product is unused and unopened
  • The original packaging and labels are intact
  • The item is in its original resalable condition

Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used cosmetics and makeup products
  • Skincare items that have been unsealed
  • Lip products, mascaras, and eye makeup (once opened)
  • Customized or personalized products
  • Items marked as final sale

2. Refunds

Lost Parcel

If your package has not arrived within the estimated delivery timeframe and is confirmed lost by the carrier, we will issue a full refund or reship your order at no charge. Please contact us so we can open an investigation with the shipping carrier. Resolution typically takes 5– 7 business days.

Damaged Product

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We will review your case and issue a full refund or replacement as appropriate. Refunds will be processed to your original payment method within 5–7 business days after approval.

3. Exchanges

Product Exchange Request

If you would like to exchange a purchased product (e.g., for a different shade or size), please contact us within 14 days of delivery. Exchanges are accepted under the following conditions:

  • The product must be unused, unopened, and in its original packaging
  • The item must not be on the non-returnable list above
  • Exchange shipping costs may apply depending on your location

Once we receive and inspect the returned item, we will dispatch the replacement within 5-7 business days.

4. How to Initiate a Return, Refund, or Exchange

To get started, please contact our customer support team with the following information:

  • Your order number
  • The reason for your return, refund, or exchange request
  • Photos of the product (if damaged or incorrect)

Our team will respond within 1–2 business days and guide you through the process.

Our Company name:APEXRISE S.R.L.
Our Company address:Bucureşti Sectorul 3, Strada Nerva Traian, Nr. 27-33, Birou nr. 6, Scara B, Etaj 1
Company Registration Number: 54913060
Return address:5125 Schaefer Ave, Chino, CA 91710, United States

Stalwryn reserves the right to update this policy at any time. Please check this page regularly for the latest information.